I had trouble with the stand. The holes for the thumbscrews that hold the trunk in the stand were too large for the screws so they wouldn't tighten down. I emailed customer service and they responded right away. They suggested that they could refund part of the price so I could buy a new stand at a local store. That's what we did, and I enjoyed the tree throughout the holiday season. I got some nice compliments on it too. I would recommend buying from this company.
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