Review on 👟 Black Adidas Racer Reborn Boys' Sneakers at Sneakers by Carlos Deuschle

My son liked the shoes, they were comfortable and they fit well. The laces are held with a string and broke a few days after receipt. I contacted Revain immediately and they instructed me to contact Adidas for a refund/exchange. I sent my request to Adidas on July 11th at the request of Adidas support. When I heard nothing after a few weeks, I emailed them again. Several emails asking for an update were ignored. I had to use the chat feature on the Adidas website to get an answer. Eventually I got a return label and I sent the shoes back and they arrived on August 26th. I contacted support again and was told I would receive an email update within 5 business days (the time it takes to review the item). ) and then the gift card will be issued within 7 business days. That hasn't happened yet. When I contacted customer service again, they changed their story and said that since I did not purchase the shoes directly from Adidas, I would not receive my gift card until 20 business days after receiving the shoes. I am now being told that I will not receive my gift card until September 23rd, which is 2 1/2 months AFTER I have submitted all the necessary information to Adidas to begin this process. I will no longer buy Adidas products.