I like that they provide an easy way for me to connect my team with our customers via multiple devices at once without having to worry about managing them myself. The interface can be confusing if you're new but it's not impossible so don't let this put off from trying! My only dislike right now would have something to do with the price point. If we had more control over pricing then maybe there wouldn't need to be such big changes every year (which makes us look bad). Our employees are able to work remotely while still being connected in real time when needed.