I like how easy it has made my job easier as well as making me feel comfortable when talking about school issues or questions. It seems sometimes there are glitches in certain areas but overall it hasn't caused any problems for me. Definitely try this out if you need help making decisions regarding your future! There isn't anything i dislike at all. The only thing i can say is maybe add some other features such as links to websites or something similar. I use it daily to talk to people who ask questions about college applications or scholarships or even just general advice from counselors. This allows them to see the person behind the computer rather than having to deal with someone they haven't met yet. With everything going online nowadays, this helps ease their worries by giving them confidence knowing they will be able to get answers to any question they may have without needing to go into.