The product arrived poorly packaged both inside and out. Parts appeared to have been casually thrown back into the box and plastic bags had been punctured and ripped open. The item has clearly been used and was likely returned by a previous buyer. This was definitely not new. As for comfort, the chair is a solid 3.75/5. The wheels lock when you sit on the chair, so you don't move much while sitting. It's probably good for kids, but I wanted something that rolled. The recliner is comfortable and corrects posture, but can become uncomfortable after a few sittings. What I like best about this chair by far is the footrest. This is great for those who are between 4'11" and 5'2" tall, but I wouldn't recommend it for anyone taller. It keeps my legs straight, reduces stress on my knees and helps with my posture. If this item hadn't been poorly packaged and obviously used I would have kept it.
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