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1 Level
801 Review
46 Karma

Review on iTeleCenter by Shawn Tolbert

Revainrating 4 out of 5

An excellent option for virtual contact centers and field services

I love that we can use our own voice instead of using automated systems or having employees call out numbers! It takes some getting used too, but it's so worth all your time spent learning how everything works from IVR menus through calling inbound contacts vs being able to see who answers calls directly off caller ID as well!! Great app if you are looking at an affordable solution without sacrificing quality service & customer support - We run into many issues while working remotely which doesn't help us when trying resolve them ourselves via chat/email etc..

img 1 attached to iTeleCenter review by Shawn Tolbert

The team over @TCC has been wonderful helping me feel more confident about my work environment by answering questions quickly whenever needed (even though they're not physically there :). Highly recommend this software because its easy enough anyone could pick up right away even those newbie remote workers like myself :) They really do care <3 Support staff always available online ready any question i have anytime.

Pros
  • I dislike nothing about the software, it works great and the support is great as well!