So in the last 9 years I've probably bought 9 of these. They work great until they stop. I got 4 stars for the cleaning because the keyhole can't be submerged in water so it's a wipe deal and the oil and salt get stuck in the little crevices in the bottom of the machine where the glass meets the metal base. I have received warranty several times and they usually fix or replace what is broken. or they tell you to contact the manufacturer and then tell you how to disassemble and reassemble it and hopefully it works. Several times I had an error that stopped working after a few weeks. Revain replaced it every time.
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