I love that it is very easy to manage once set up. It is easy to customize. I dislike that I could not easily find out the cost for the service. I am not sure what the price is. I am working with Digital Listo to get our clients on the platform. I am using the automation of the system to make the lives of our team easier. The ability to create custom fields, workflows and triggers that are integrated with our CRM. The reporting capabilities are also very useful. I wish there was more integration with other platforms like Marketo. We use this product for lead scoring and automation. Lead scoring is important when you are dealing with thousands of leads every day. The reports and integrations with our CRM make it easy for us to identify which leads are ready to be moved forward into next steps.