The team at skymantled is extremely knowledgeable about their product line as well has all aspects related to it's deployment from planning through implementation! They are flexible enough with changes if needed but also have been very responsive when we've had questions or concerns that were not immediately clear after an initial meeting!! I would love for them just keep adding more features/modules so they can help even larger organizations than what comes out-of -the box! We use Skimanltes' software primarily internally within my organization however; other customers do require some customizations which makes this platform ideal because there really isn't much additional cost required over any offshoring option (i'm talking specifically).