The ability to integrate other applications into our system has been great! They have created an API that allows us access from any application we choose (even custom ones). I would like more flexibility for customization of reports, but it works well enough as-is at this point in development/deployment stage - they are very responsive though when you do need help or guidance along those lines :) Also love how intuitive their reporting interface can be without needing technical expertise. It's helped streamline internal communication across all departments within my organization while also keeping everyone informed about key metrics so far -- no issues there either ;) Would definitely recommend them if your looking outwards towards external partners who may not necessarily know what tools might work best for integration purposes between different platforms such as ours here internally vs third party integrations available via 3rd parties etc., especially considering budget constraints where some products cost thousands per month just by themselves alone rather than integrated solutions which could potentially save money down.