After 2 days of picking in the settings, it was decided to return the watch, because I did not want to wait for all the problems to be solved by ates (if they were solved at all). Fortunately, I put them on once to check the heart rate monitor, I didn’t even remove the tag from the strap, so it was obvious that they hadn’t lost their presentation. I hit the return button and that's when it all started. The seller began to be interested in the reason for the return, to which I answered everything as it is: I did not like the size and functionality. To which the seller said to send the watch to him, which was done, then I received a watch and a paper stating that the mica was removed from the box, which means that the watch was already in use, which means that the law on the return of goods does not apply to them. After this, I wrote to support, described the situation, after which they took the side of the store and turned off the ability to write to the support chat for these hours. Then it was decided to go to court. Time and money were wasted, but I won the trial. So be careful when buying through online stores that cooperate with and also with itself. If you are not sure about something, it is better to turn to people who understand the issue better than you. Good luck to all!
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