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1295 Review
54 Karma

Review on Real-Time Tech Support as a Service (RTTSaaS) by Josue Porter

Revainrating 5 out of 5

Great experience, awesome client and technical teams

I like that it's easy for end users of our products/services have access 24x7 via phone call or chat with someone who can help troubleshoot their issues right away without having them spend days trying different things themselves before reaching out! Nothing really - just be patient during onboarding process which might seem long at first but is worth waiting till all required fields are filled correctly so you don't get any errors while searching records later in your dashboard area etc.. Customer service team will guide through this whole journey step by step even if they do not understand everything initially due lack of training / knowledge base available online yet. We've been using RTT support services since last year now we're very satisfied clients because customer care was always helpful no matter what kind problem came up when working remotely after office hours sometimes late into early morning hrs too :) The tech support team is always available for our clients whenever we need them at any given point in the day or night across all of their locations! They are also very quick with getting back right away when they get an answer ready!! There really isn't anything I dislike about this product; it's been great so far. We've had no issues whatsoever since switching over nearly two years ago now. !

img 1 attached to Real-Time Tech Support as a Service (RTTSaaS) review by Josue Porter



Pros
  • Easy to use UI, responsive & fast turnaround time from technical people.
  • Very good response times within minutes upon request made thru email,
  • Great follow ups throughout resolution period until issue resolved completely
Cons
  • Some disadvantages