I like how easy it was for me as an admin user, not knowing anything about coding or html etc., but just using my own skillset of wordpress management with plugins such as WP-Matic which allowed us to set up our website in less than 30 minutes! The only thing that could be improved would have been if there were more options available within their dashboard when managing multiple sites - we had one site at first then realised other clients also used this system so wanted them all linked together (not sure why they don't do this by default). We needed something reliable & cost effective since hosting costs are very high compared to what you get out of your service provider anyway.