Update: Moukey contacted me and worked hard to resolve the issues I was having. And while I no longer need this product (I've already replaced it with another one), I've upgraded the product to 4 stars for excellent customer service. If you have problems contact these people, they will solve the problem! Just turning up the outputs you can get clear sound but at low volume (even when I used 2 amps). With higher output/input it's bass mayhem and a muted sound will work in a pinch but not for my needs.
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