I like that it's easy for customers or potential employees of my business, as well as me personally to use this software without having much technical knowledge required.
It can be very confusing at first but once you get used to how things work its really not bad! The customer service team does help out if needed though so don't worry too much about getting stuck in there way back end while trying figure something else out. We are solving our problems by being able to provide better services than we could have otherwise.