Header banner
Revain logoHome Page
Duane Kaul photo
Hong Kong
1 Level
727 Review
36 Karma

Review on E-Star Series Slim LED Recessed Lighting 8 Inch - TORCHSTAR Industrial Electrical, Featuring Convenient J-Box by Duane Kaul

Revainrating 5 out of 5

Easy installation, great installation videos, and most importantly, great customer support!

Wow! What great customer service! I bought 6 pieces of 8 inch ceiling leds and found during installation that two power supplies were not working properly (I don't know for sure but I may have burned them with a cross connection to a different phase in the junction box). ). Luckily, Torchstar kindly sent me new ones for free. The lights look great, the installation is very easy and the quality of the product is also excellent. I highly recommend this seller and their products. PS Some thoughts on working with a reliable seller like Torchstar. When I found out that my LED driver wasn't working, I started looking for a replacement. After 3 hours of searching I gave up - there are thousands of LED drivers out there for different voltages and outputs and with different connectors. So good luck finding the right one, and the price of the driver is the same as all Torchstar LED bulbs - $10-20 each. I figured the only way out was to buy another pack of 6 bulbs from the same seller. As I said, I was very happy that the Torchstar made it this far with the exchange. My point is, don't buy LEDs based on price alone because if you need to replace or repair them, that seller isn't there or they just don't provide tech support. As you know, quality products and technical support require time, money and human capital of the company. Looks like Torchstar made it!

Pros
  • Elegant design
Cons
  • Long delivery time