The ability for my team members who have different roles within shipping companies (e.g., truck drivers) to be able to view their own shipment status from anywhere is one thing I like about this program! It's also easy enough that anyone can use it without any training or previous experience required! There isn't anything really specific that stands out as being bad; however, there could definitely be some improvements made here if they wanted more features/functionality added at once time.
We've been using this software since we started our business last year so far everything has gone smoothly.