The main highlight is that it allows us to have one single point of contact for all our remote employees and customers. All their problems are solved by the system in less than 10 seconds.It reduces the number of calls/emails you need to send out and saves time with the help of alerts which can be customized depending on your needs. It creates more transparency and gives us better visibility about our employees and customers.It also helps me keep track of all my clients' work and progress. As said above, it's an amazing tool which has really helped us in our day to day operations. It's a great platform to manage everything related to your customers. You can access your customers anywhere in the world. I've found nothing else as good when it comes to such features. I would definitely recommend this software to anyone who.