The products arrived much ahead of schedule during the busy Holiday shipping time, which was acceptable as this was a gift. To preface this review, these products were purchased in December and assembled in January, so winter conditions have not allowed this product to be outside. The product arrived in two boxes (one with the chairs and the other with the table). The packaging was absolutely superb. Due to the weight of the products and predictable movement during transit, there was damage to the outer box, however, the interior packaging protected the products.I will begin with the pros: - Aesthetically pleasing - Assembly not difficult - Includes all tools required for assembly - Includes spare parts (nuts, bolts, washers, caps)The cons: - Quality control: As seen in the included photos, there are instances in which components seemingly made it through any quality control check with issues. > The end caps on the chairs (issues on both chairs) were either not pushed in all the way, and in some cases, had excess plastic that prevented them from being pushed in all the way. The instance of the excess plastic is quite conspicuous and questionable as to how it made it through quality control. > Several "pre-drilled" holes for bolts not pre-drilled. I did not capture any photos because I noticed these almost immediately and assumed them to be just a "chance" oversight. I needed to take the supplied bolts and force them through the "pre-drilled" holes to remove the metal still covering the holes. 2 of the 4 bottom bolt holes on the bottom of the chairs used to secure the top half of the chair to the swivel mechanism were covered and required to be cleared using the method described above. > I will add that the above quality control items are not conceivably the result of damage occurring during transit due to the nature of the problems coupled with how well the chairs and table were packaged. - Component labeling: nonsystematic and apparently random > Overall assembly is quite easy, but, fortunately, there are not more components: each component has a small letter label (small as in 3/16 of an inch or so) to tell which component is which on the parts list and assembly instructions. However, the labels are placed in seemingly random locations (an armrest might have the label on top of the armest while another might have the label on the interior side of the front support bar that attaches the armrest to the chair base). > Consistent labeling would allow for quicker identification of components and expedite the assembly process. - Assembly instructions: to reiterate, but assembly is straightforward, and individuals with experience assembling mass-fabricated/commercial furniture should not have a problem assembling this product. > As with above with the product labels, it is fortunate that the assembly of the table and chairs is not more complicated. The assembly instructions are printed on the backside of the parts list sheet and only includes diagrammatic instructions. > The diagrams are not very detailed and could benefit from being more detailed and less compounded in the form of step-by-step instructions or more diagrams outlining the orientation of product components.Overall: - The durability and longevity of this product may increase my opinion of it, but until then, I would not recommend this product. The lack of attention to detail for assembly through labeling, the assembly instructions, and questionable quality control engenders concerns for the overall product quality.
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