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1 Level
1344 Review
33 Karma

Review on Komo by Aaron Parish

Revainrating 5 out of 5

Poor Customer Service and No Tech Support

We used to have one of the best customer support teams in the industry, but the days of Komo are long gone. The techs don't even know how to use their own software. It is very difficult to get help with any issues you may have when they are not familiar with the program or the technology. There is no customer service department that can be contacted when there is an issue. They will simply tell you to call back later, which we do regularly. And it's been months since we've had someone from the company contact us for support. Do NOT use Komo! You will lose your customers with poor customer service like this. If you want great customer service, try another provider. Our entire business was built on excellent customer service. We lost our reputation when we switched over to Komo.

img 1 attached to Komo review by Aaron Parish



Pros
  • Easy installation easy setup
  • works well overall despite technical glitches/issues I experienced during my deployment; however most were resolved by end users after some phone calls.The problems encountered seemed more related directly due me being unfamiliar & unskilled enough so as far too expect such things while learning about system
Cons
  • Some problems