The biggest letdown was learning that the job would only take three hours rather than the six that had been promised. The iOS app displays the case charging at 100% for a brief moment before dropping to 30%. Sometimes, when conversing, a malfunction occurs where the speaker's voice "flies" from their left side to their right. I used Aeroflot miles to make a purchase at the Sony Store and then considered sending it back or exchanging it. It's possible that the issue with billing is due to an issue with my copy. And, certainly, you should consider full-size headphones if you want truly good ANC (particularly for flights). Bose NC 700, or Sony's equivalents.
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