It is very easy to use, it has many features including VPN support for mobile devices. The GUI (Graphical User Interface) can be confusing at first but after using it you will love how quick and simple it makes managing our users workstations. I would like to see more customizations so that we could have better control over each user's desktop. We are solving problems such as not being able to access desktops remotely or having multiple staff working in different locations all with their own laptops/desktops. With Panorama 9 we now do just this! We also had an issue where some laptop screens were displaying incorrectly when connected via RDP (Remote Desktop Protocol). This was resolved quickly by one of their team members who contacted me directly about the problem within minutes.