Review on Sosoon Laptop Backpack With USB Charging Port, Anti-Theft, Water-Resistant Polyester, Ideal For College, Travel, And Business – Fits 15.6-Inch Laptop And Notebook, Black by Nicholas Serafini

I’ve been waiting on posting a review to make sure I could accurately reflect how it works. And I have problems with this bag. I bought this to be rain resistant and at first it seemed to be but now whenever it rains water seeps into the bottom of the bag, while I’m wearing it, and soaks whatever is in there. What seems to be happening is water runs down the front and soaks into the bottom. I haven’t done anything to the bag, washed it or anything, that should cause this. This only seems to happen with full on downpours, not light rains but still, not what I hoped for with this product. Very disappointed.Editing to update:I was contacted by the company and I was given this information:Sincerely sorry that you are disappointed with our sosoon backpack because it is not water proof. It is good enough for light-moderate rain but water might absorb from stitching if expose it for a long time in rain/ water.In my case it was in a quite heavy rain but only for about 12-15 minutes, take this into account when making your choice re: this particular backpack.I was offered a replacement or refund, I have chosen the replacement and will review that one as soon as I can.I am upping my star review here based on the quick response and quality of their customer service.One more update: within a day of getting my shipping information Sosoon sent me the replacement backpack and I am using it now, I will review as soon as I get to use it in a rainstorm. Thank you to the customer service staff that helped me.