When I received the hob it was well packaged and very nice. The problem started when I started using it. One burner would not light and the other lit a flame inside the hob and I went to light it. After I reported the problem, Complux contacted me. They asked me to send a photo of the top and bottom of the hob. They refunded my money and said they would work on the stove to make it work better. I would give them 5 stars for their customer service and hope they fix the problem. Thanks complex.
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