I received about two shoe sizes smaller than I ordered and I loved how detailed and strict the return policy is. (See below.) Luckily all I had to do was put the shoes back in the box, print the label and send it back, but if I threw away the inner box or lost the paperwork that came with the shoes the return would be refused. Luckily everything stayed in the box except for the shoes I tried on, but they came back. rzunimag. In addition, the picture looks very nice, but the shoes look less nice in real life. I recommend that you only buy these shoes in a store and not online. Complete Returns Policy: β’ Returns must be received within thirty (30) days of the order date. β’ The item must be returned in the original shoe box with a copy of your shipping notification, order confirmation or packing slip. β’ All items must be in their original, unworn, and resalable condition. β’ Items with manufacturing defects will be returned at our discretion. β’ If the item is returned for return in an unacceptable or invalid condition. - Resale condition, we are not responsible for return shipping. β’ Please use the outer carton for the return. We cannot resell shoes with tape or damaged boxes. We do not accept returns without the original shoe box. β’ All refused returns must be prepaid for return shipping within 120 days of Peltz's receipt of the unreturned item. β’ Peltz does not offer an exchange, but asks for a new order.