I bought this curtain 9 months ago. Until yesterday I soaked it in the sink to wash and hung it to dry. But after a thorough fall clean, I decided to put in a washing machine instead. I was shocked to see that I had lost 4 grommets on the curtain. I contacted support and they responded quickly and sent me a new one. Response time was quick, polite and thorough. After we submitted a few photos of the curtain, customer service sent a message that a new curtain would be sent. It arrived in 24 hours! THIS IS AMAZING CUSTOMER SERVICE! I really like this curtain, the hombre color/style goes with everything in the bathroom. The curtain dries quickly and gives the bathroom a nice shade. I'm so glad I have a new one. In the future, I'll probably just soak myself in the sink and hang the poems out to dry, risking ruining them in the washing machine. Machine washable but don't want to risk it. My only suggestion to the manufacturer is to reinforce the grommets on the fabric to make it more durable in the washing machine.
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