I like that they have a lot of resources available for their customers. They are very knowledgeable in all aspects of enterprise storage and offer many services including backup, DR, SAN/NAS, VTL, etc. The customer support team is also excellent! There are some things that could be improved but overall it's been a great experience for us so far. We have not run into any issues with More Solutions Group. Their expertise has helped our organization in several ways. We've realized benefits such as lower TCO, more reliable backups, faster recovery times after disasters, etc.