They are incredibly responsive to requests like changing fonts or sizes from past projects that they have done for us (I think because we use their templates). I'm not sure if it's something about our account manager but she can be quite pushy at times with pushing more expensive services when there isn't actually anything wrong! We haven’t noticed any major changes of workmanship quality as far goes looks go so no dislikes yet :D Just try some free stuff first- you don't need payment until there really has been improvement made by them - that could help alleviate concerns over spending unnecessary amounts :) I love how easy it was to create my logo. It allowed me to be able to do it myself without having to pay someone else to do it for me. The support they provide is great too! They are always willing to help you out with any questions that you may have. I would recommend this service to anyone who wants their logo designed. It was very easy to use and understand. I created my logo using this program and I am happy with the results.