The software is easy to use for both new as well experienced users.The interface can be easily customized according to our needs in order to have an optimal experience.It has been used so far only at one client but it was very good working with them. I do not see any major issues or dislike about this product yet. It's great that we are able to monitor multiple servers from different locations using just 1 console which makes things easier than before when you had several consoles/pcs open simultaneously. We also benefit greatly from being able to quickly access historical reports showing trends over time (which would otherwise take ages if done manually).