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France, Paris
1 Level
722 Review
26 Karma

Review on ENJOYNIGHT by Levi Stewart

Revainrating 1 out of 5

Disappointing Shopping Trip, ENJOYNIGHT

Despite my high hopes for ENJOYNIGHT, my shopping experience there was less than satisfying. While the company does provide a selection of loungewear, it lacked in some key areas when compared to its rivals. To begin with, the website's design was confusing and chaotic, which made it tough for me to locate the items I was looking for. It took me longer than usual to identify what I needed, and even then, the product descriptions lacked crucial information that would have allowed me to make a more educated purchase. The things I received were also of a lower quality than I had hoped. The cloth was thin and inexpensive, and some of the items I ordered were stitched unevenly or had loose threads. This was a letdown after reading so many glowing reviews about ENJOYNIGHT's pajamas. However, the service was the biggest letdown. The team's response to my inquiry was too general to address the specific problems I was having. It seems like they were more concerned with getting me off the phone or chat than actually helping me. In addition, I experienced several issues with the shipping and return procedures. When I tried to return some of the things, the process was more complicated than it should have been, and my order didn't come when I was told it would. This made me angry and gave me a poor image of the business. In conclusion, while ENJOYNIGHT does provide a wide selection of loungewear, I was ultimately dissatisfied with my purchase. I was disappointed by the disorganized website, low-quality offerings, and indifferent support staff. When compared to rivals in the same industry, ENJOYNIGHT falls short and has room for improvement to get my business.

Pros
  • thoughtfully crafted items
Cons
  • Complicated procedure for making returns