I was able to get exactly what i needed in my logo, but with some minor changes that were requested by me.
They are very helpful when it comes time for revisions or if you need additional info about your design! The process of getting started can be confusing at first because they don't have templates available online like other companies do so there's more steps involved than necessary sometimes too which is not ideal. But once everything has been set up properly from start-to-finish all communication goes smoothly between myself as customer and them as designers (and their team). My business card came out great thanks to this wonderful service!