This product is easy to use with one important caveat. Contrasting printing on the product packaging itself instead of large, contrasting color printing on the large, non-reflective areas of the outer packaging. They probably don't have the best eyesight, meaning they are old enough to put some effort into selecting teas, worry about preparation and serving, and have enough disposable income to support such a hobby. Reading the instructions on this packaging requires (at least for me) a magnifying glass and a light source that can be adjusted in brightness and angle, as the packaging is very poorly designed from the user's point of view. The product itself, once you memorize its instructions (or print them out from a digital source), solves a number of problems. The Breville teapot is very chic - the carafe itself appears to be made from high quality German glass. Inside the carafe is a stainless steel frame that houses the tea basket lowering mechanism and a high quality stainless steel basket with an inexplicable plastic lid and gasket. The lid of the carafe also has an additional sieve (also made of stainless steel) to prevent fine tea particles from getting into the brewed tea in the drinking cup. All of these parts can chip off and stain, and if you're brewing different flavors and qualities of tea in one teapot, leftovers can ruin the flavor of the tea. Breville doesn't say this cleaner is effective against limescale, but it does an excellent job of removing residue when brewing tea. This cleaning product is considered non-toxic, no harm to kettle parts, fast and effective. As far as I can tell, this is true - it cleans most parts (some are hard to reach and potentially fragile (like the temp sensor in the bottom of the carafe) and this product cleans them better than I could. You could use any other method which I am familiar with.It leaves no soapy residue or flavor or odor on the surface of the tea.
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