The UI is simple, easy-to use with no glitches or bugs! I like that it's integrated into JIRA as well so we can easily see all of our issues together at once (and keep them separate!).
We are able get quick reports out for new users who have questions about how things work right away without having someone go through an onboarding process first which makes everyone happy :) It also allows us quickly track down problems when they come up instead waiting weeks/months before getting answers by email - great time saver!! Nothing really but if you're looking just ask any support ticket manager what their favorite platform was used prior since many people do not know this software exists now :). Bugs being reported immediately rather than emails going back & forth takes much longer too especially between 2 different offices across country lines haha ;).