The price point was very reasonable compared to other services I researched with similar featureset (iTunes Match). It's easy enough that even my 13 year old could figure it out! There are some quirks here & there but nothing major - just things you'd expect when using an online service instead of something like iTunes. They're working hard to improve their support system so as time goes by they should get better about responding quickly to issues/questions. Their customer care team has been great thus far. As long as your content isn't too niche, this will work well for you. My primary goal was to have access to all of Apple's available tracks through one place. This really simplifies life since I don't need to keep track of multiple apps anymore.