The user interface is very simple to use; you don't need training or support from your organization's IT department in order for staff members who aren’t technically savvy enough (or at all) would be able communicate effectively via email/text messages when required by our business partners! I do not have any issues as yet so far everything has been working well but we are still testing before going live fully into production mode which will happen this week hopefully if things go according plan ;-) The price, the ease of use, the interface and the ability to make your own templates. The lack of templates. I would like to be able to create my own templates. The templates are very basic and need to be customized. I would recommend it to other companies who want to be able to create their own templates. We are making our own templates for our customers and we are able to customize them. We are also able to provide our customers with a range of templates to choose from.