The support team at zerohost are amazing, they helped me through every step of getting my website up an running with xpe which I have never used before or ever seen in use anywhere else! They offered to pay half price so i decided that was worth it as well haha but honestly everything about this service just makes us feel safe knowing we can rely upon them during our downtime periods without issue even when not using their services themselves - nothing really comes across from anything ive experienced thus far other than being able to trust your provider enough where you know if something goes wrong then there will be someone available who knows how best handle any issues (like paying out money).
We don't need much help regarding server management because all things related do come straight off one another after having set-up once initially hence why its great value considering most providers offer more.