I like how easy it is for me to create new proposals without having to re-type everything. This software also allows us to update our proposal files at anytime from anywhere. For example if we were out doing calls and could not access our computer while we where away from home or office this program helps keep all of my information together. Easy to use software! The only thing I dislike about this product would be when creating calls or emails there are times it takes longer then usual to open. It slows down your computer performance but if you have other programs running at once it doesn't really matter. We are solving issues within the sales department by being able automate several tasks which help increase productivity of employees.