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New Zealand, Wellington
1 Level
705 Review
38 Karma

Review on HE3D by John Arsov

Revainrating 1 out of 5

HE3D: Innovative Technology, but Poor Customer Service

Although HE3D may take pleasure in being the industry standard for 3D printers and additive manufacturing products, they don't appear to have made any investments in their customer support. I was dissatisfied with their representatives' lack of professionalism and lack of answer to my questions as a subject matter expert. Sure, their equipment is state-of-the-art, but what good is it if they can't support it adequately? If HE3D wants to remain competitive, they must put customer service first.

Pros
  • many years of expertise.
Cons
  • Unresponsive representatives.