As a new customer of Sugelary, I was excited to check out their online store. On the other hand, my experience was less than satisfying. Even though the quality of their products is high, their online store still has room for development. Firstly, the website is not user-friendly. It was difficult to traverse, and it was a struggle to locate the information that I required. Second, the process of checking out was difficult to understand and took much longer than it should have. Last but not least, their customer support fell short of expectations. When I attempted to contact them about the problem I was having with my purchase, I was put on hold for an extremely long time. After what seemed like an eternity, I was eventually connected to a representative who was not very helpful. In general, despite the fact that I value the high quality of Sugelary's products, the company's customer support and online store both have room for improvement. I really hope that they give these concerns the attention they deserve and work hard in the future to improve the shopping experience for their consumers.