It's super simple yet very effective which makes it great for new businesses who want quick results but also understand they will need some training and support from their chosen solution provider if things don't work straight away! Also has excellent customer service reps at every level - including account managers/CEOs of other companies I've worked together with in my career so far (all UK). There isn’t anything i dislike as such just wish we could chat more online via zoom etc., perhaps have phone number contact details visible too? Just be sure when contacting them how important this partnership really is to getting success out of both sides otherwise there might not be any 'win' situation here! We use CCAI across 2 countries and in multiple languages so communication between these different teams was always an issue before now. This product solved 90% of our problems within 1 month by automating much manual labour & providing us real time insights into what were delivering effectively where.