Pleasant quality. It's very soft inside and I like that there are a few small pockets for the charger and various cables. I can even carry my portable DVD drive. HOWEVER I was VERY disappointed when I dropped my brand new 11" Macbook into this case (low drop maybe 2ft) and the corner crumpled :(. I know it doesn't affect the performance of the computer but I can feel it every now when i open my laptop i have to say that although it looks good its well made and i like it has a low score for protecting my laptop sincere concern for customer satisfaction would rate me 5 stars a new one Laptop bag because I used their bag poorly but overall I like the bag and another bag would be exactly the same.They credited me for my purchase.They couldn't be fairer and once again paid BIG attention to customer satisfaction.
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