I started using it as soon as it arrived at my door. Today 05/28/2018 it started to fail and doesn't work fully anymore. I need a replacement as it's still under warranty and hasn't expired yet. Please send me a brand new one and I will send you the defective one so you can investigate the problem and thus improve your product. I sent you this exact message through the Revain contact seller. Just an update. I got great support from Jane and agreed to send a new one. She responded very quickly to my request and solved the problem. 5 stars for Jane, Customer Service Representative, while I give the product 4 stars for the reason above.
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