We needed to replace two chairs in a sitting room at a time when furniture shortages ih our area made traditional shopping difficult. We took a chance and ordered these online. When they arrived, they were very easy to assemble - almost self explanatory. They fit together perfectly and operate without any issues. The chair is sturdy for regular use. The massage function is actually a vibrating function but it works well. The heat function in combination with the vibration is very soothing if you have back issues, as I do. Some people complained that the seat cushion is hard. It is firm but comfortable. If it was too soft it would become misshapen very quickly. We paid about $550 for two, and at that price these chairs can not be beaten. Two months of regular use so far, and no problems.
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