The ability to connect with our customers is very easy through this program which makes it super efficient for us as an agency! I really like how simple everything can be when adding new clients/customers or even updating existing ones too!! There's nothing that we dislike about any part of their service so far but if there was one thing then perhaps they could improve upon would have been customer support during off-hours (such as nights & weekends). It has made things much easier now since not only are you able to see all your accounts at once in real time rather than having each individual client showing up separately under separate tabs within another browser window; however by also being linked together via email allows me access anytime day OR night without hesitation from my side!!