In the case we received, the screen (sold separately) is mounted upside down. A search of some Pi forums found this was an issue years ago, so they either never fixed the issue or old articles are being sent. You can fix this problem by adding the line lcd_remote=2 to /boot/config.txt and then rebooting the Pi. It is annoying if you move the Pi to a different housing, because then you have to change the configuration.
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