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United Kingdom
1 Level
689 Review
38 Karma

Review on Xsorb by Andy Quade

Revainrating 3 out of 5

Xsorb Does Not Meet Expectations Regarding Quality or Customer Service

The online store provided by Xsorb leaves a lot to be desired in terms of my experience. Although they have an excellent assortment of household goods, the quality of their items and their attention to the needs of their customers is lacking. When the home appliances I ordered came, some of the pieces were missing, and the overall quality was subpar. The items designed for occupational health and safety did not live up to industrial standards, while the products designed for cleaning the house were inefficient and left behind a pungent chemical stench. To make it even more difficult for me, the employees working in customer support were unresponsive and lacked the necessary knowledge to assist me with the problems I was having. In general, Xsorb does not offer products that are dependable and of excellent quality, so I would not suggest purchasing any of their goods to anyone. The negatives of dealing with this company, including the low quality of their items and the inefficiency of their customer support, far outweigh the positives.

Pros
  • Service to customers is superb.
Cons
  • Poor policy for refunds.