The reliability of their service is what makes them unique. It has never been easy for my team to access critical software files, or to have the ability to make work calls when issues crop up. I appreciate that they are able to help us through anything we may need help with. Their support staff does an amazing job responding to clients requests and questions fast and effectively. My main concern was that our project was at risk of falling behind due to lack of IT resources. Thanks to Truestack direct connect and their great support team, they have not only given me what I originally needed - but so much more. The ease of use and the flexibility to connect. I can't think of anything that I dislike about this product. It's easy to setup, easy to manage, and easy to use. We are using it for our internal communication. We have been able to easily set up meetings via video conferencing with multiple participants. This has allowed us to communicate more efficiently and effectively.