I like that it monitors my servers for me so i don't have to do all of them manually every day! It can be very useful when you need help with something but are not sure if someone is actually looking at your server or just passing by as they go through their workday (like mine) because its such an easy way to check up without having to log into each one individually.- Sometimes there's some lag time between updates which makes us look bad sometimes- The interface could use improvement though we're working actively here improving our customer support department right now since this was part of what customers were complaining about previously.