I've only had issues with this product. If you feel that you have had bad service, then there is no need to concern yourself with the problems of this product. First, the device did not complete the initialization process. It just crashes in the middle of the process. I spoke to HP support and they wanted me to pay an additional $89 for the installation media even though the product shipped in a week or less. I spoke to Revain and they accepted the return. However, when I returned the device, the computer wouldn't even boot and complained that there was no operating system installed. This was the second time encountering the same problem. Looking closer, I found that the computer I bought, a brand new HP Pavilion 2021, 16GB RAM and 256GB SSD, is now a refurbished computer with 4GB RAM and 128GB SSD. complete fraud. I'm still trying to get Revain to refund my money.
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