I like how they provide many different exchanges to choose from, allowing me to find one that suits my needs best. It can be difficult at times for new users learning about their exchange platform. There are also some problems with transactions through certain payment processors (such as PayPal). They have good customer service, but it's not always easy to get hold of someone via chat or phone when there is an issue. Their UI could use some work - lots of information that you need to scroll down too far before finding what you're looking for may cause confusion. I would recommend them if your main focus is cryptocurrency trading and you want choice in which exchanges to trade on. We were searching for another exchange to join our existing ones so we had other reasons for choosing this particular product.